NextGen9-1-1 stands for NextGeneration9-1-1 (abbreviated NG9-1-1 or NG911). NG9-1-1 refers to the ability to transmit, receive, process, transfer, dispatch, use, and store both voice and data (in the form of pictures, videos, text messages, and incident information) associated with a 9-1-1 call or request for emergency assistance.

The NG9-1-1 system that will be implemented in Wisconsin will contain the same functions of the current analog system while providing for greater accessibility, interoperability, and a more efficient use of 9-1-1 resources. NG9-1-1 will enable the transfer of 9-1-1 calls between geographically dispersed Public Safety Answering Points (PSAPs), increase sharing of data and resources to improve emergency response, and improve coordination and partnerships within the 9-1-1 community.

The Department of Military Affairs’ Office of Emergency Communications (OEC) is responsible for the creation, operation, maintenance, and oversight of a statewide ESInet that interconnects all public safety answering points in the state to begin the implementation of NG9-1-1.

Basic NG 9-1-1 System Diagram

NG911 Benefits

  • Improved response times and location data  
  • Data sharing and call transfer interoperability between PSAPs 
  • Improved redundancy and reliability 
  • Greater visibility within emergency incidents: video from public-safety systems, video and images from citizens, and texts to and from citizens 
NG911 Challenges
  • Adequate funding mechanism for system maintenance particularly for smaller PSAPs 
  • Increased cost during initial implementation
  • Up to date and relevant 9-1-1 legislation
  • Training and Standards
  • Statewide governance, coordination, and planning
  • Increased cyber security threats

Funding Opportunities

2019-22 Federal NextGen9-1-1 Reimbursement Grant Program

OEC is pleased to announce the availability of federal funding for Wisconsin PSAPs through the Federal 
9-1-1 Grant Program. Wisconsin received $2.9 million in federal funds that must be spent by March 2022. This grant will assist local 9-1-1 centers in Wisconsin in the purchase of much needed 9-1-1 call answering equipment to move forward with NG9-1-1 capabilities and interconnect with the statewide ESInet that will replace the existing 9-1-1 infrastructure in the state.

The first round of funding will focus on primary PSAPs that responded to the 2019 system assessment survey and have “end of life” call answering equipment. Funds must be spent during the specified grant period and cannot be for equipment that has already been purchased and installed. There may be additional rounds of grants depending on availability of federal funding. Additional information can be found in the October 2019 OEC Grant Guidance.

For eligible PSAPs interested in applying, please see below for important links and application templates:

State/National Initiatives and Resources

Wisconsin Public Safety Communications (WIPSCOM)

Wisconsin Land Information Association NG9-1-1 Task Force

To view the status of NG911 across the Nation, click here.

National 911 Program Federal Communications Commission (FCC) National Emergency Number Association (NENA) Association of Public-Safety Communications Officials (APCO)