NextGen 9-1-1 stands for Next Generation 9-1-1 (abbreviated NG9-1-1 or NG911). It is an initiative aimed at updating the 9-1-1 service infrastructure in the United States and Canada to improve public emergency communications services in a wireless mobile society. In addition to 9-1-1 voice capabilities, NG911 intends to enable the public to transmit text, images, video and data to the 9-1-1 center.

NG911 Benefits

  • System interoperability 
  • Improved response times and location data 
  • Data sharing between Public Safety Answering Points (PSAPs) 
  • Improved redundancy and reliability (with virtual PSAPs) 
  • Greater visibility within emergency incidents: video from public-safety systems, video and images from citizenry, and texts to and from citizenry 
  • Better service to citizens - particularly the deaf and hearing impaired community
NG911 Challenges
  • Adequate funding mechanism for system maintenance particularly for smaller PSAPs or dispatch centers 
  • Increased cost during initial implementation 
  • Up to date and relevant 9-1-1 legislation 
  • Training and Standards 
  • Statewide governance, coordination, and planning 
  • Increased cyber security threats

U.S. DHS Office of Emergency Communications NG911 Workshop

The Wisconsin State Interoperability Council (IC) and the U.S. Department of Homeland Security, Office of Emergency Communications (OEC) co-hosted a series of four (4) workshops across Wisconsin on NG911. These workshops were intended to help our public safety community, local government representatives, and elected officials understand the technical, financial, and strategic issues associated with this emerging technology.

Workshop Materials:

National Initiative and Resources

To view the status of NG911 across the Nation, click here.

National 911 Program

Next Generation 911 (NG911) Standards Identification and Review

Federal Communications Commission (FCC) resources:

National Emergency Number Association (NENA) resources: Association of Public-Safety Communications Officials (APCO) resources: